söndag 14 juli 2013

The three flights home!

The plane crash in San Francisco still affects the air traffic there so we were lucky that we were rescheduled to an earlier flight to San Francisco. This flight ended up taking off when our original flight was due to take off so everything worked out. We arrived in San Francisco when we were supposed to.
For our 10 hour flight, between San Francisco and Copenhagen, we had Economy Extra seats. So nice! Especially for me that with my short legs could do pretty much anything. I also had a window seat on this flight which I love having since my main interest when flying is to look down on the earth.




Cheers from Economy Extra!




Downtown San Francisco?
It was neat flying into Copenhagen being able to see the bridge over Öresund while landing.
A two hour wait in Copenhagen turned into a 5 1/2 hour wait because our flight at 15:25 PM was cancelled a hour before departure. Martin received a text message with the cancellation information as well as the information that we had been booked on a later flight that we needed to check-in to. We went to one of those check-in kiosks and tried but was asked to contact the staff since our luggage already had been checked in. We were already frustrated when we took a cue number and our frustration intensified with the wait. For the first 30 minutes the cue didn't move. And there was a lot of people waiting. The service we received when it was our turn didn't decrease our frustration with SAS.




And the card we were handed with contact information to give feedback was like a laugh in our face. What services? Does SAS provide services anymore? After three flights with SAS this summer Martin's and my conclusion is that SAS can close down for good.
We arrived at Arlanda Airport by 7:30 PM and soon discovered that our four suitcases had been left somewhere along the trip. It was just for us to stand in another line up to report it missing. The only positive thing with coming home without our suitcases was that we could go straight to bed when we got home (after a really nice shower) since we couldn't begin unpacking.
SAS called me at 8 AM telling me that my suitcases would be delivered between 10 AM and 1 PM. One of my suitcases showed up by ten to one? The other one was no where to be seen. And Martin's two suitcases had by lunch according to the tracking webpage not even been found. One was probably identified but the identification had not been confirmed. Weird that our suitcases were split up even though we checked in together in San Diego.
I called SAS to figure out where my other suitcase was (both had arrived at Arlanda the same time according to the tracking webpage) and after a hours wait I got the answer that I should just wait because the person I talked to couldn't get a hold of anyone at Arlanda. My frustration grew and by 4 PM I called SAS again. This time I got to speak directly with someone at Arlanda who went out on the floor and found my suitcase right away. So if everything works out it will be delivered between 8 and 11 PM tonight. I'm glad I called again since I probably wouldn't have got the suitcase today if I hadn't. The feeling I got yesterday from the baggage area at Arlanda was that no one seemed to be in control of the baggage there. There were bags everywhere both directly on the floor and on carts. It would have been so easy just stealing someone else's baggage.
Well at least the delay gives me time to go through my closets to make room for all my new clothing items :)

Late note: Martin's suitcases arrived Monday evening after some one called him in the morning telling him that they would be delivered before 1 AM. Around 1 AM another man called telling him that they would be delivered between 4:30 PM and 7:30 PM without the knowledge that someone else had promised him an earlier delivery. At least we got all our baggage in the end!

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